Quality Engineer
Apeldoorn, GE, NL, 7336AZ
Job Context
Glass veil is manufactured in a continuous production process in successive processes, namely fabric preparation, fleece production and post-processing of the product. Work is carried out in 5 shifts.
The plants for the main process are highly automated and controlled from a central control room. Other parts of the plants have local control and operating facilities.
Position in the organisation
Reports to : Quality Leader of Apeldoorn
Leading hierarchically : n/a
Leading functionally : professionally directs the Quality Department (KWD) Operators in the 5 shifts
Job Purpose
Responsible to ensure, through cooperation, that the products produced meet quality standards, to minimize quality costs and maximize customer satisfaction, ensuring that procedures and processes are maintained and adhered to.
Result Expectation
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Key Activities |
Result Criteria |
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Safety |
- Sets an example for safety - Ensures that all work instructions, schedules and other procedures contribute to a safe working environment - Ensures compliance with OC safety policy - Strives for continuous improvement in the area of safety and good housekeeping - Keeps working environment clean and orderly
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- BBS activities - complies with health and safety, environmental and quality regulations - cleanliness and orderliness of working environment |
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Customers |
- Let customer satisfaction be the guiding principle in developing, implementing and maintaining quality processes and systems safety, environmental, quality regulations - cleanliness and orderliness of work environment - Identify, understand and train critical product attributes required towards the customer - Effectively “translate” customer requirements to the employee in the form of practical management information - Develop and improve procedures and systems that ensure customer expectations are consistently met/exceeded - Support trials of existing and new products - Investigate customer complaints, identify root causes, and implement corrective actions and communications to customers - Work closely with internal/external stakeholders to resolve claims - Conducts audits of customers, suppliers or internal OC sites |
Training activities to the 5 shifts Plans and implements LPA’s Conducts audits Effective customer complaint handling
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Operations Quality |
- Responsible for identifying and promptly raising and resolving quality issues so that there is no further impact to the customer.
- Analyzes product and process data, provides feedback on performance and trends, provides recommendations to improve performance - When deviations in production are identified, support is provided in finding the causes - Reviews non-conformity material - Oversees quality systems and certifications - Support new product introductions - Manages, monitors and maintains customer specifications and provides technical support - Ensures control plans are developed and effectively implemented - Leads or participates in cross functional projects to implement product or process improvements - Ensures knowledge and standards are kept up to date and continuously improves KWD's processes. |
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Participant in QM Pillar |
- Participates in QM pillar - Develops new training materials, adapts existing training and delivers training - Monitors and reports quality related KPI's
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Information exchange |
- Is the “Voice of the customer” - Takes care of information sharing within and outside the organization - Participates and leads project groups |
- level of alignment - recording proposals and findings, instructions |
Competency Description
The competency profile has been established by the organization.
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Competency Description |
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Expertise/professional knowledge |
Adding meaning to information in a given work situation. Develop and deepen knowledge in a particular area of interest and translate the implications for one's own organization. |
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Commitment/involvement |
Picking up assignments and tasks, showing commitment and good will to achieve set goals, looking for (better) alternatives. |
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Order, cleanliness and safety |
Observes the rules and regulations concerning order, cleanliness and safety with care and attention. |
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Planning and organizing (own work) |
Effectively sets goals and priorities and indicates time, actions and resources needed to achieve certain goals. |
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Problem-Solving Ability |
Recognizes important information, makes connections between data and comes up with alternative solutions and indicates consequences. |
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Action orientation |
Takes on challenges with a sense of urgency, energy and enthusiasm |
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Collaboration (teams) |
Collaborates effectively in teams of different levels |
Knowledge and/or experience requirements
The knowledge and experience requirements are determined by the organization.
Working and thinking level
HBO working and thinking level
Education/experience
MBO/HBO: technical and additional quality training
Strong technical skills to understand and fathom complex production processes
Has experience in using various problem solving tools and statistics