Sr Technical Support Associate

Technician, Field

Performs basic technical services at a customer site or in the field.

• Job Description
• Evaluate doors rejected by customers, input claims into CRM or write claims sheet, and communicate problems observed back to plants for corrective actions within timeframe allotted by Masonite process.
• Repair doors under warranty as necessary in a timely manner to ensure the customer is satisfied with the repair and the most cost-effective method to Masonite was used to complete repairs.
• Responsible to record all time worked in Masonite’s timekeeping system.
• Responsible to schedule customer visits, jobsite visits, and plan all travel to arrive on time.
• Responsible for all monies, money transactions, credit cards, receipts and the submission of all expense reports in a timely manner.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Contact the Field Service Manager immediately if issues arise in the field or if assistance is needed.
• Must have the flexibility to be assigned additional duties and responsibilities including field inspection and repair as deemed necessary by the Field Service Manager.
• May be required to meet with various levels of the sales staff or management to conduct inspections.
• Must act as a liaison between the company and the customer, act in a professional manner, and display a positive attitude at all times even under difficult circumstances.
• Perform any other duties as assigned by your supervisor.
• 75% travel required (may include overnight travel as needed).

Education & Experience

• High school diploma or equivalent GED required
• Must have 2-4 years experience communicating directly with customers or in lieu of experience an associates degree in business required
• 2-4 years experience in quality or field technician work preferred.
• 2-4 years experience working with doors preferred.
• Proficiency in Microsoft Office (Outlook, MS Teams, Word)
• Must be a competent user of handheld measurement tools including a tape measure, level, micrometer

Requirements

• Must have a valid driver’s license to operate vehicles within the United States
• Must have a vehicle that may be used to travel to visit customers and move large hand tools including an eight-foot level
• Must meet minimum insurance requirements for Masonite’s Motus program
• Candidates must have easy access to a major airport
• Must be able to lift 50 lbs.
• Pay Rate Type - Salaried Non-Exempt

About Owens Corning  

Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe. The company operates with an integrated go-to-market strategy and a unique set of OC Advantages™ – including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position – to help customers win and grow in the market. Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people. Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (NYSE: OC). For more information, visit www.owenscorning.com. 

Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.