Operations Manager

The Operations Manager is accountable for providing leadership for our Hot End Department. The successful candidate must have strong leadership skills, a passion for safety while driving a zero accident culture, zero customer complaints, employee engagement, impeccable housekeeping and drive the change needed to meet business objectives.

The successful candidate must have a strong sense of personal commitment towards the business and its customers; a drive for total business success through personal enthusiasm and a must succeed attitude; an ability to foster teamwork throughout the organization; communicate effectively and openly at all levels with equal balance between listening and talking; and a focus on employee development via challenging employees while also raising the bar.  The candidate must build a culture of mutual trust, respect and accountability in a union environment.  In addition, the successful candidate must be able to motivate and enroll employees in the Plant’s business strategy and deliver results.

Other expectations are:

• Accountable for employee safety, cost reduction programs, productivity, product quality, employee growth and development and sustainability.
• Cultivate a customer focused culture
• Ensure exceptional operational performance
• Set clear and measurable performance expectations, in line with Newark Plant, Divisional and Corporate Goals
• Increase the value of the enterprise by identifying and eliminating waste to improve productivity and cash flow through continuous improvement efforts and lean methodologies
• Demonstrate commitment for building a work environment that nurtures and facilitates open communication, employee engagement and diversity
• Leads with a clear view of where the organization needs to be in 1-3 years and consistently delivers day-to-day results to achieve that view

Reports to:  Wool Plant Leader

1. Live the Safety stand, adhere to the safety responsibilities.

• Ensure a safe work environment through strict adherence to OC safety policies and procedures
• Training and developing employees to safely perform their jobs
• Leading and supporting safety initiatives and processes to remain at zero recordable injuries
• Drive continuous improvement in the areas of safety and housekeeping
• Effectively communicate Owens Corning’s stand on safety through the Plant to ensure Front Line Leaders and employees believe and behave in a manner that supports our stand that all accidents are preventable, safety is everyone’s responsibility and that working safely is a condition of employment at Owens Corning.

2. Knowing Our Customers

• Understanding and communicating customer expectations throughout the Department and ensure that all products meet customer standards and requirements
• Ensuring timely and accurate production schedules in order to meet or exceed delivery to promise
• Ensuring operational procedures are followed to product specifications and quality metrics are met to meet customers’ needs
• Facilitating a culture to maintain, improve and/or develop customer relationships
• Leading and supporting quality initiatives and processes to drive towards zero defects
• Raise the quality systems and service to provide a customer experience that fosters strong relations

3. Development and Execution of Annual Objectives

The strategy will consist of the following:

• Safety for an Injury Free Work Environment
• Engaged in determining Critical Outcomes for  Department
• People Strategy including talent development
• Operational Excellence through productivity and waste elimination
• Sustainability and Environmental Compliance / Stewardship
• Customer Service and Satisfaction

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4. Directing  Operations

Will have the responsibility to:

• Provide effective vision leadership and vision to plant personnel
• Provide an injury free environment
• Engage employees and create a work environment in which employees become compelled to commit to their organization and its bottom line with a feeling of pride and job ownership
• Ensure effective deployment of employee/labor relations practices
• Control/Reduce Operating Cost.  Identify opportunities to enhance efficiencies, streamline processes and leverage resources in order to reduce cost.
• Establish World Class Housekeeping
• Respond to unplanned downtime events with a sense of urgency with attention to safety and detail
• Partner with the customer in order to cultivate a customer-focused culture which:
  • Creates an environment in which products and processes are designed to ensure customer satisfaction
  • Effectively incorporates customer perspectives in all business activities

5. Leading and Developing Talent

Will have responsibility to:

• Create and sustain a culture where talent is developed through effective performance management, talent evaluation and utilization of people
• Effectively staff the organization, providing competent people and the appropriate mix of both internal and external talent to satisfy both near-term and long-term succession needs
• Attract, develop and retain the very best talent
• Establishing clear and measurable expectations of performance and review commitments to ensure goals are achieved; coach employees to develop and execute growth and development plans
• Monitoring and enforcing plant policies in a consistent manner to ensure a positive labor environment
• Actively leading and building effective work teams and committees to increase plant performance and drive continuous improvement initiatives. 

MINIMUM QUALIFICATIONS:

• A minimum of 3-5 years of manufacturing experience in a manufacturing facility or environment
• A minimum of 3 years leadership experience.
• Bachelor’s degree in Business or Engineering is required. Advanced degree preferred.

EXPERIENCE:

• Demonstrated capability in change management
• Ability to effectively communicate to all levels of management and all primary employees
• Six Sigma Certification and Lean Manufacturing experience preferred

KNOWLEDGE, SKILLS & ABILITIES:

• Able to engage and care for others starting with Safety
• High level of tolerance for stress
• Ability to influence without authority
• Leadership skills and experience gained from on the job and formal training in team leadership, facilitation, problem solving, diversity, safety, waste elimination and  lean manufacturing
• Building strong  teams
• Strong process, engineering and technical abilities
• Experience in dealing with union operations
• Business and financial acumen
• Demonstrated ability to think strategically and turn strategy into action
• Able to achieve results fast both individually and through others

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