Quality Supervisor

The Quality Engineer demonstrates teamwork and commitment to the success of Owens Corning.  The Quality Engineer is a recognized leader that demonstrates Owens Corning’s values and a commitment to high performance. The Quality Engineer plans, strategizes and evaluates quality assurance process through examining the systems, measures and statistical techniques. S/he will participate in creating and analyzing operations and restrictions regarding services. Individual will participate in auditing, generating and executing training on quality assurance concepts and equipment. Quality Engineer will collaborate with other engineering business-partners within the Owens Corning organization, along with customers and suppliers. S/he will inspect quality equipment and recommend improvements.

Join an organization that believes that every employee owns a piece of our bold growth goals and ultimate success. We are a market-leading innovator that has placed on the Fortune 500®. Owens Corning is devoted to delivering sustainable solutions across our three business segments while striving to ensure our people and products make the world a better place. We take pride in having an inclusive and diverse workplace with employees around the globe.  A holistic sense of community exists across our entire organization as our talent grows globally. We are a company that fully recognizes the importance of paving a path to a sustainable and safe enterprise through investing in our people. Our desire to make an impactful difference in the world flows from top down to all levels of the organization. By being a company that instills pride within every employee, we aspire to build market-leading businesses; global in scope - human in scale.

Reports to: Technical Leader

Span of Control: 4 Primary Direct Reports  

Knowing the Asset Base & Manufacturing Processes

• Continuously builds an intimate insight and knowledge of fiberglass technical processes, production lines and their products
• Passion for understanding what is necessary for the asset to be productive and the value that our current and future assets bring to the business

Knowing Our Customers

• Has the responsibility to ensure customer satisfaction is paramount in designing, implementing and maintaining processes and quality systems
• Identifies and understands the critical product characteristics required to provide our customers with a quality product
• Develops and implements procedures and systems to ensure products consistently meet or exceed customer expectations
• Supports experiments or trials for new and existing products to ensure they meet customer’s fitness for use

• Customer complaint support including service exceptions and claim dollars
• Responsible for supporting investigations of all customer complaints, determining root causes, and implementing corrective actions.

Live the Safety stand, adhere to the safety responsibilities

• Safe, clean and environmentally friendly work environment, and becoming and maintaining to be compliant with company and local regulation
• Ensuring that all control plans, work instructions, and other procedures related to the technical operation of the production lines ensure the safety of employees
• Builds a culture where safety is a true condition of employment
• Implements a personal safety action plan

Leading and Developing Talent  

• Provides leadership of all quality initiatives in the Plant
• Leads the development, implementation and evaluation of quality processes and procedures in the Plant, all working toward achieving the quality goals of the Plant and delighting the customer

• Directly manages quality lab, ovens, packout, and rework areas and manages the training of primary employees in those areas

• Trains employees in process control procedures
• Works to develop and implement quality control plans
• Works in a team environment where accountability for compliance of all quality systems and customer satisfaction is incumbent on both the leadership team and the individual
• Partners with maintenance to develop and implement total productive maintenance plans for equipment to ensure employee understanding and ownership

• Individual quality goals and objectives
• Executes/participates capital projects related to quality, TPM, Improvement projects or others as needed
• Provides QM Pillar Leadership for the QM Pillar team
• Provides leadership of ISO 9001 quality management and audits

Driving Process Management

• Drives progress towards process optimization by studying and analyzing performance data then develops and deploys engineering solutions
• Prepares product and process reports by collecting, analyzing, and summarizing information and trends
• Participates in Product Quality Planning (impact analysis, preliminary capability, FMEA, Quality Plan, training needs)
• Manages and drives internal audits, Layered Process Audits, and cross audits
• Applies hands on technical troubleshooting skills to existing processes with quality problems
• Ensures customer requirements are met by reviewing specifications and internal work instructions
• Develop and report metrics for quality and packout to drive improvement efforts, govern the training process, and oversee record retention and documentation control
• Supports production management and assists in driving production changes

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Engineering or related field, preferably in chemical, mechanical, or material engineering
• A minimum of 1-3 years of technical experience in a variety of roles such as engineering, maintenance or manufacturing

PREFERRED EXPERIENCE:

• Six Sigma or lean manufacturing experience
• Familiar with ISO 9001 type quality systems  
• Knowledge and experience in project management
• TPM

KNOWLEDGE, SKILLS & ABILITIES:

Influence through personal power

• • Ability to interact and lead to achieve objectives
  • Strong listening and comprehension skills

Collaborate and foster teamwork.

• • Partners with people both within and outside the immediate work team to generate ideas, solve problems, and garner different perspectives
  •  Builds cooperation and commitment to establish and achieve mutually determined plans and decisions
  • Communicates to ensure clarity around goals, objectives, and expectations
  • Celebrates team success

Project management skills

• • Change agent: comfortable with ‘what could be’ mindset, innovative and able to drive change by fostering teamwork and engaging others
  • Act on analysis: data driven, ability to integrate information into a conceptual whole and acts after conducting an insightful analysis and an in-depth evaluation of the pros/cons of alternatives
  • External perspective and understands that all business opportunities start with the knowledge of how to create value for the customer
  • Manage work: Organizes, plans and sets priorities based upon deadlines, timelines and what is considered most critical and beneficial for the company
  • Sets the best course of action and aggressively implements plans to achieve timely and efficient results
  • Promotes reliability and dependability by following-through and verifying the needs of others are satisfied

About Owens Corning

Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com. 

Owens Corning is an equal opportunity employer.