Director, Commercial Transformation

The Director, Commercial Transformation is accountable for leading best-in-class systems and process design, implementation and governance across the enterprise for commercial facing activity.  This leader will embrace simple and standard solutions as an enabler of delivering scale and efficiency to the entirety of the enterprise.  They will own everything involved in receiving, confirming, and successfully fulfilling customer orders.  They will collaborate with external resources as well as key internal stakeholders (business, GIS, corporate) to advance our customer facing effort in a manner that ensures Owens Corning is recognized as a best in class enterprise as measured by cost to value relationship.  The scope of the role will bridge from early design alignment on the process to successful implementation while ensuring proper governance structure exists to maintain our commitment to simple, standard, and automated.  This leader will collaborate with transformation peers in supply chain and analytics to ensure coordinated efforts and will further partner with business peers to ensure alignment and effectiveness of proposed solutions. 

Reports to:  Vice President, Transformation

Span of Control:  Small team of direct and indirect reports

Business and Functional Partnership

• Collaborate with key internal stakeholders across businesses and corporate functions to define a “Best in Class” customer facing agenda which drives transformational strategy.
• Develop a deep understanding of industries and markets, as well as key drivers and influences impacting business results.
• Understand the differentiators of the businesses as well as operational threats. Align Commercial Transformation initiatives to accelerate business results.

Process Transformation

• Lead best-in-class systems and process design, implementation, and governance across the enterprise for commercial facing activity. 
• Advocate and implement simple and standard ERP solutions as an enabler of delivering scale and efficiency to the entirety of the enterprise. 
• Own the process transformation of the full customer life-cycle from receiving, confirming, and successfully fulfilling customer orders. 
• Develop standard metrics, KPIs and scorecarding to measure our progress at the enterprise level with a focus on simple, standard, automated.
• Build the business case for enterprise system and technology investments in business process, technology, and project management.
• Act as an accountability partner to the businesses and functions to ensure true process transformation and efficiencies are realized.
• Develop training programs and capabilities to ensure understanding and necessary adoption of employees.

Enterprise Leadership

• Foster a culture of innovation, strategic evaluation and continuous improvement within the organization.
• Develop and communicate the vision for area of accountability ensuring the impact is clear to key stakeholders.
• Drive cross-functional collaboration and alignment across departments to streamline processes, improve decision-making, and accelerate execution of transformational initiatives.
• Partner with senior leaders across the enterprise to ensure synergy among transformation initiatives.
• Lead communication of strategic plans and progress to stakeholders, both internal.
• Empower individuals to successfully deliver a portfolio of high-impact enterprise initiatives.

Required Experience:

• Undergraduate degree in business or related field of study required; Masters-level degree preferred.
• 10+ years of cross functional experience in combination of the following:  commercial, finance, customer service, logistics.
• Progressive leadership experience across a global matrixed environment.

Knowledge, Skills and Abilities:

• Project management experience that drives impact, strong results and leads change.
• Demonstrated collaborative leadership style.
• Proven track record of identifying and overcoming challenges.
• Ability to leverage technology and systems to enable scale and efficiency.
• Strong communication skills and ability to build connection with key stakeholders at all levels of the organization.
• Excellent interpersonal and influential leadership skills

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