Director - Shared Services - End to End Service Leader

OVERVIEW

Owens Corning is embarking on an exciting new chapter of growth, fueled by our refreshed enterprise strategy and long-term vision. The Global Business Services (GBS) End to End Service Leader will play a critical role in this journey—driving process excellence, enabling integration of new businesses, and ensuring seamless execution of shared services that underpin our enterprise performance.

This leader will have the unique opportunity to shape the structure, strategy, and long-term solutions for GBS operations, creating an end-to-end execution model that delivers both operational rigor and continuous improvement. As we expand our global footprint, integrate acquisitions, and advance digital capabilities such as SAP, this role will be at the center of Owens Corning’s transformation.

As a direct partner and advisor to the GBS Director, the End-to-End Service Leader is accountable for establishing, standardizing, and executing processes that deliver value across the enterprise. The leader will design and oversee global processes—including procure-to-pay, accounts payable, and receivables—while partnering with our outsourcing partner (Genpact) to drive scalable execution.

With a team of over 100 FTEs and approximately 230 Genpact execution resources, this role requires exceptional leadership, vision, and the ability to elevate service delivery standards across a large, complex organization.

Reports to: Director, Global Business Services

Span of Control: 4 direct reports

Location: Hybrid

RESPONSIBILITIES

Operational Execution

• Own end-to-end service delivery for procure-to-pay, accounts payable, receivables, and related processes.
• Partner with Genpact to ensure efficient outsourced execution, while maintaining accountability for standards, controls, and outcomes.
• Develop, document, and hand off standard operating procedures (SOPs) for consistent global execution.
• Engage in every M&A integration to ensure smooth process adoption and system alignment.
• Lead involvement in SAP upgrades, ensuring new features and process changes are adopted effectively.
• Establish KPIs, SLAs, and metrics that drive accountability, service quality, and performance visibility.

Leadership & Strategy

• Shape and implement the structure, vision, and long-term roadmap for GBS execution.
• Act as an end-to-end service leader, balancing day-to-day execution with strategic process design and future improvements.
• Champion a continuous improvement mindset that simplifies, standardizes, and automates processes.
• Anticipate trends in global service delivery models and proactively position OC for future success.

Stakeholder Management & Engagement

• Demonstrate executive presence with the ability to engage, influence, and inspire senior leaders (VP-level and above).
• Communicate complex data and metrics at both detailed and high-level narratives, tailoring to diverse audiences.
• Partner with stakeholders to ensure customer-centric service delivery, balancing tough decision-making with collaborative problem-solving.
• Foster a culture where stakeholders see GBS as a trusted partner and first point of contact for solutions.

Team Leadership & Talent Development

• Build and lead a high-performing organization spanning Band 7 to Band 3 leadership levels.
• Develop future talent pipelines and succession plans within the GBS team.
• Cultivate a culture of accountability, collaboration, and service excellence.
• Provide mentorship and leadership development to strengthen team capabilities and readiness.

Develops Others

• Creates energy and enthusiasm in individual and team development.

• Educates, coaches and challenges others to build and develop capability.
• Generates actions and leverages resources that result in retention of talented employees.
• Inspires teamwork across all functions and resources (internal and external) to maximize performance.

QUALIFICATIONS

• Bachelor’s degree in Business Administration or related field required.
• 10+ years in shared services or service delivery operations, with 3+ years in senior leadership.
• Experience standing up or scaling a GBS model strongly preferred; outsourced GBS experience a plus but not required.

SKILLS & CAPABILITIES

• Demonstrated experience running large, complex execution organizations (100+ FTEs).

• Strong leadership and change management abilities.
• Deep process expertise in procure-to-pay, accounts payable, receivables, and related workflows.
• SAP knowledge and ERP implementation/change experience preferred.
• Executive presence with proven ability to communicate metrics, inspire confidence, and engage with senior leaders.
• Customer service mindset—approachable, solution-oriented, and stakeholder-focused.
• Strategic thinker with the ability to balance execution and long-term process vision.
• Strong analytical, communication, and problem-solving skills.

KNOWLEDGE, SKILLS & ABILITIES

• Business Expertise.  Brings a rigorous business orientation to the legal function and can communicate legal challenges in a data-driven and fact-based manner to business NLT. Has the ability to translate business objectives into organizational initiatives.
• Inclusive Leadership: Has the ability to build and lead an a diverse, high performing team
• Strong Organizational Skills.  Has the ability to meet deadlines and communicate issues as they arise, with specificity and determine actions necessary for a timely remedy of issues.
• Communication.  Clearly conveys relevant information and ideas with confidence and in a manner that inspires the audience.  Adjusts approach to capture audience attention and ensures there is an understanding of the message.  Seeks to understand others through active listening.
• Judgment and Decision Making.  Recognizes issues, problems or opportunities and determines whether action is needed.  Choose appropriate action by formulating clear decision criteria and evaluates options by considering implications and consequences.  Implements decisions or initiates action within a reasonable time.
• Customer Orientation.  Has an external (outside-in) orientation and understanding that all business opportunities start with knowledge of how to create value for a customer.
• Highly Ethical.  Can be trusted to do only the “right thing” for the employees, shareholders, and others.  Follows a balanced approach without compromising integrity.
• Results Oriented.  Energetic, resourceful, with strong service orientation and positive can-do attitude.  Fully committed to the job and to deliver outstanding work.  Never satisfied with status-quo, continually striving for excellence.  Enjoys working hands-on.
• Collaboration: Ability to work across functional and business lines to drive to the best enterprise outcome. Builds the connections to get things accomplished.
• Strategic Thought: Ability to lead with an enterprise mindset to create and implement strategy, through use of curiosity, analytics and insights and multiple perspectives.
• Adaptability.  Ability to respond quickly to the demands of the moment.  A flexible person who can stay productive when the demands of work pull in many different directions at once.  Maintaining effectiveness in a variety of environments.
• Decisive & Curious: Seeks diverse perspectives, brings clarity to complexity, and uses insights to inform bold, confident decisions.

About Owens Corning  

Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com. 

Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.

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