Infrastructure Leader - Global Hosting Services

Owens Corning’s Global Information Services (GIS) provides a technology platform that supports the company’s growing global business needs. In this organization, this role is responsible for the strategic direction, engineering oversight, operations, and lifecycle management of distributed and enterprise hosting platforms across the organization. This includes Wintel server environments, compute, and storage hardware, enterprise operating systems (AIX, Linux, UX), and database hosting technologies.

The GIO Leader – Global Hosting Services ensures these platforms are reliable, secure, and aligned with business needs. As a team leader, this position manages a group of technical professionals and collaborates closely with adjacent teams, including cloud hosting, to ensure seamless integration and service delivery. Maintaining a close relationship and management of our existing or future pool of suppliers and key partners is key to enable speed and scalability. With a lean and agile mindset, the leader has access to expertise and execution capabilities through a set of Platform Lead(s) and Program Lead(s), either in a matrix environment or as direct report.

Reports to:                  Director, GIO – Technical Product Development & Business Growth

Span of Control:               Direct reports will include engineers from the Global Hosting Team

Knowing Our Businesses and their Strategies

• Develop and maintain a strong understanding of Owens Corning specific business processes and operations locally and globally
• Build relationships within the organization, cross-functionally, and with key business stakeholders; continuously enhance connection to remain aligned with core objectives
• Understand how IT infrastructure and services are directly aligned with the company's strategic objectives by regularly engaging with vendors and key business stakeholders focused on distributed and cloud technologies and solutions
• Translate business strategy into hosting infrastructure priorities that drive measurable value across global operations
• Act as a strategic advisor to business units and the Digital Manufacturing organization, identifying opportunities where hosting capabilities can enable innovation, agility, and competitive advantage
• Monitor industry trends and competitive benchmarks to inform hosting strategy and maintain a forward-looking infrastructure posture
• Facilitate alignment between global and regional infrastructure strategies to ensure consistency and adaptability across geographies

Developing and Executing Strategy

Strategy & Platform Ownership

• Continuously learn new capabilities and adjacent solutions in the global market, understand trends, and customer adoption criteria while building broad hybrid hosting services expertise within the organization
• Define and maintain the enterprise hosting strategy, encompassing platform selection, lifecycle planning, and technology evolution in partnership with the Technical Transformation Team
• Oversee the definition, delivery, support, and retirement of hosting platforms including Wintel, AIX, Linux, UX, and enterprise database environments
• Ensure hosting platforms meet performance, availability, and security standards while aligning with enterprise architecture and business objectives
• Drive global hosting infrastructure growth by identifying opportunities to scale services efficiently and securely, and translating those opportunities into actionable initiatives
• Align hosting investments with enterprise financial goals, ensuring cost-effective delivery and long-term sustainability
• Develop and communicate multi-year roadmaps that align hosting capabilities with enterprise growth, sustainability, and modernization goals
• Consult while bringing guidance and direction across the enterprise to align programs and efforts that create standardization, simplification, and value for the company

Engineering Leadership

• Lead a team of technical resources responsible for the health, scalability, and modernization of hosting platforms
• Drive continuous improvement initiatives across infrastructure, middleware, and database hosting environments
• Collaborate with enterprise technical architects and cloud teams to ensure cohesive hybrid hosting strategies
• Partner with the Enterprise Services Team to ensure a consistent approach to orchestration, monitoring, and automation

Governance & Lifecycle Management

• Establish and enforce standards, policies, and best practices for enterprise hosting platforms
• Ensure the success of platform lifecycle activities including patching, upgrades, capacity planning, and decommissioning through direct leadership and partnerships within the organization
• Partner closely with Global Infrastructure Service and Operations team to ensure high availability and reliability of the environment and support systems
• Maintain compliance with regulatory, security, and operational requirements across regions, systems, and applications
• Champion proactive risk management and operational resilience through robust governance and lifecycle planning
• Leverage data and analytics to inform hosting decisions and continuously improve service delivery

Collaboration & Stakeholder Engagement

• Partner with application, infrastructure, and security teams to ensure hosting platforms support business-critical workloads
• Serve as a key liaison with the cloud hosting team to ensure alignment and integration across hosting domains
• Build relationships with key suppliers to understand technology direction while driving best in class solutions that leverage automation, AI, and contemporary capabilities for the business
• Engage with vendors and industry partners to evaluate emerging technologies and influence platform direction
• Build and sustain strategic vendor and partner relationships that enhance service quality, innovation, and cost-effectiveness
• Actively engage across IT and business functions to ensure hosting strategies are integrated into enterprise-wide initiatives

Lead and Influencing in the Function

• Drive continuous improvement initiatives within the department and cross-functionally; encourage others to identify areas of waste (process, time, etc.); ideate and execute action plans to create productivity
• Collaborate with cross-functional teams such as HR, legal, and GIS on identity security solutions and automation and mobile capabilities.
• Create an inclusive environment where the team looks at you as a highly regarded leader and mentor

Lead and Develop Talent

• Foster a high-performing, well-connected global team culture that emphasizes collaboration, accountability, curiosity, and innovation
• Develop and execute a talent strategy that includes upskilling, mentoring, acquisition, and succession planning to ensure long-term team resilience and leadership continuity
• Promote diversity of thought and experience within the team to drive innovation and adaptability
• Create an environment where talent is developed through effective performance management and evaluation
• Capture the value of continuous learning and ongoing development opportunities
• Effectively build a high talent team using the appropriate mix of external resources, internal and external recruitment to satisfy near-term performance, longer-term succession needs, and to ensure the organization has the necessary outstanding talent
• Ensure direct reports have meaningful development objectives and robust development plans

• Be engaged in personal development and stay updated on the latest information security trends and best practices.

MINIMUM QUALIFICATION

• Bachelor's degree in computer science, Information technology, or related field
• 10+ years of experience in enterprise infrastructure or hosting roles, with at least 3 years in a leadership capacity
• Deep knowledge of enterprise hosting platforms including Wintel, AIX, Linux, and UX

OR

• In lieu of the minimum requirements listed, we are open to considering candidates who demonstrate exceptional leadership abilities to effectively lead, guide, and support a team of technical experts and practitioners.

EXPERIENCE

• Strong understanding of compute and storage hardware, virtualization technologies (e.g., VMware), and enterprise database hosting
• Familiarity with middleware platforms and job scheduling tools (e.g., Redwood)
• Knowledge and working experience with IT Service Management platforms and capabilities (ServiceNow)

KNOWLEDGE, SKILLS & ABILITIES

• Ability to communicate complex technical services and support information clearly and confidently across all levels of the organization, ensuring alignment with broader organizational strategies and goals
• Ability to recognize areas for improvement while building a path for progress by developing strong functional and business partnerships and alignment for change
• Solid track record of influencing leaders and leading organizations in goal setting and execution; demonstrated ability to lead change and manage resources globally
• Strong track record in influencing cross-functional teams, coordinating complex projects/programs, and delivering outstanding results in a global, culturally diverse team environment
• Proven ability to solve short-term needs and balance that delivery with long-term strategies
• Knowledge of infrastructure technology including hardware and software along with IT operations; or ability to quickly learn
• Well-versed with IT policies and procedures, methodologies, technology standards, protocols, roadmaps, services, and operations
• Demonstrated abilities to set global third-party sourcing strategies, manage the execution of projects through third parties and deliver strong effective relationships

• Proven ability to build strong relationships and inspire trust with multiple stakeholders to get results
• Demonstrate the ability to be a self-starter with a sense of curiosity and desire to continuously learn and grow
• Ability to collaborate and demonstrate a team-oriented partnership with a focus on delivering results
• Ability to travel domestically or internationally as required (10-20%)

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