Senior Benefits Associate

PURPOSE OF THE JOB

Owens Corning is committed to the health and wellbeing of our employees, and provides benefit programs and resources. The Benefits Associate serves as employees’ primary contact for benefit questions across all levels of the organization and crucial resource for field HR questions regarding benefits. Additionally, the Benefits Associate provides support to the Benefits Lead, as well as members of the Total Rewards team, to execute on total reward initiatives, including day-to-day administration. This position is responsible for delivering high quality service that adds value to employees’ total rewards offerings.

Join an organization that believes that every employee owns a piece of our bold growth goals and ultimate success. We are a market-leading innovator that has placed on the Fortune 500®. Owens Corning is devoted to delivering sustainable solutions across our four business segments while striving to ensure our people and products make the world a better place. We take pride in having an inclusive and diverse workplace with employees around the globe.  A holistic sense of community exists across our entire organization as our talent grows globally. We are a company that fully recognizes the importance of paving a path to a sustainable and safe enterprise through investing in our people. Our desire to make an impactful difference in the world flows from top down to all levels of the organization. By being a company that instills pride within each and every employee, we aspire to build market-leading businesses; global in scope - human in scale.

Reports to: Benefits Lead  

Span of Control: Individual Contributor

JOB RESPONSIBILITIES

Benefit Administration and Employee Experience

• Leads various day-to-day processes including handling escalations and issues and responding to employee questions.
• Ensures the execution of system solutions which includes accountability for ongoing accuracy.
• Manages outsourced administrative service providers and other external parties.
• Provides education and communication on employee benefit plans.
• Partners closely with the Total Rewards team in managing administrative tasks and balancing workload across the Total Rewards team
• Responsible for reporting, tracking and management of retiree population.
• Partners with HR business partners to effectively communicate and accurately administer employee benefits.

Performing Benefit Process Tasks to Achieve Service Excellence

• Monitors the Benefits phone line and inbox. Answers all employee and retiree questions efficiently and accurately. Engages other benefit members as appropriate when more complex questions arise. 
• Provides accurate and timely coordination of various administrative processes.
• Supports annual benefits open enrollment initiatives.

Job Requirements

MINIMUM QUALIFICATIONS

• Minimum 2-3 years administrative experience, including 2 years in HR, strongly preferred.
• Associate or bachelor’s Degree required

EXPERIENCE

• Experience communicating both internally and externally and effectively managing relationships.
• Proven track record of success in collaborating with others and providing administrative support.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to maintain the confidentiality of sensitive communications and personal health information.
• Ability to coordinate multiple activities on a daily basis.
• Strong skills in attention to detail/accuracy/flexibility
• Strong communication skills (written and verbal) and organizational skills and the ability to interact effectively with a wide variety of constituencies.
• High fluency in using MS Office Suite including Outlook, Excel, PowerPoint and Word and SharePoint
• Knowledge of Human Resource Management System preferred.
• Service/Customer oriented
• Generate Ideas
• Collaborate and Foster Teamwork

About Owens Corning  

Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com. 

Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.