Customer Support Associate

About the position

At Owens Corning, we are driven by a purpose: to build a sustainable future through material innovation. Through our insulation and nonwovens businesses in Europe, we support strong operational performance across the value chain.

The Customer Support Associate is a non‑customer‑facing role supporting Order‑to‑Cash (OTC) activities through accurate execution and high‑quality data maintenance within enterprise systems. The position focuses on providing operational support that enables efficient, compliant, and stable business processes across multiple European markets.

You will work closely with internal teams such as Customer Service, Supply Chain, Finance, Pricing, Warehouses, Global Business Services, and IT, operating within defined procedures and using approved inputs.

What does success look like?

• Accurate and timely execution of Order‑to‑Cash support activities
• High data quality across pricing, master data, and invoicing processes
• Smooth collaboration with internal stakeholders across functions
• Stable, compliant day‑to‑day operations supported by strong system discipline
• Proactive identification and escalation of data or process issues

Key responsibilities

• Support Order‑to‑Cash processing by:
  • Resolving EDI order errors
  • Managing intercompany order follow‑up
  • Processing invoice cancellations
  • Creating credit and debit notes
  • Supporting rebate activities
  • Monitoring Proof of Delivery (POD) status
• Maintain and update pricing‑related data in ERP systems based on approved inputs, ensuring accuracy for invoicing and flagging inconsistencies
• Set up, update, and maintain customer, material, freight, and logistics master data in ERP systems
• Coordinate customer creation and data update requests with required internal teams
• Collaborate with internal stakeholders to support system‑ and data‑related operations
• Enforce Owens Corning safety standards and promote a structured, compliant working environment

Skills and capabilities necessary to succeed

• Fluent in written and spoken English
• Working knowledge of Order‑to‑Cash processes
• Experience using ERP systems (SAP or equivalent)
• Familiarity with pricing data, invoicing flows, and EDI‑related topics
• Strong attention to detail and ability to work accurately with data
• Ability to work effectively in a back‑office, non‑customer‑facing role
• Strong collaboration skills with internal teams across functions

Education & experience

• Degree in Business, Supply Chain, Finance, or equivalent
• Experience in OTC, Order Management, or Shared Services preferred
• Experience in a regional or multi‑country environment is a plus
• Role‑specific training and system onboarding will be provided

What we offer

•    Opportunity to grow in an international, purpose‑driven organization
•    Exposure to regional European operations and cross‑functional collaboration
•    A modern, welcoming office located in Vilnius
•    Hybrid working model
•    Private health insurance
•    Annual performance‑based bonus
•    Access to global learning and development opportunities

The gross monthly salary for this role is between 1800 to 2300 EUR gross, with the final offer reflecting your qualifications and experience.

About Owens Corning

Owens Corning is a building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2025 sales of $10.1 billion. For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer.