Customer Support Specialist

Customer Support Specialist

Location: Hybrid, based from our European Excellence Hub in Vilnius, Lithuania
Scope: Insulation & Nonwovens Europe
Reports to: Customer Support Supervisor

About the position

At Owens Corning, we are driven by a purpose: to build a sustainable future through material innovation. Through our insulation and nonwovens businesses, we help customers across Europe improve energy efficiency, reduce emissions, and operate more effectively.

The Customer Support Specialist is a senior, non‑customer‑facing role within our European Excellence Hub, supporting Order‑to‑Cash (OTC) activities through strong system expertise and high‑quality data execution. The role acts as a system and process Subject Matter Expert, enabling efficient, compliant, and stable day‑to‑day operations across multiple European markets.

You will work closely with Customer Service, Supply Chain, Finance, Pricing, Warehouses, Global Business Services, and IT, supporting both operational execution and continuous improvement.

What does success look like?

• Accurate, reliable, and timely OTC operational data supporting business continuity
• Well‑maintained processes, reports, and KPIs with clear performance visibility
• Effective onboarding and training of new team members
• Strong system expertise supporting SAP, CRM, and EDI usage across the team
• Smooth coordination with internal stakeholders across functions and countries

Key responsibilities

System & process expertise

• Act as a Subject Matter Expert for system‑related tools (SAP, CRM, EDI), supporting and enabling their effective use within the team
• Maintain and improve operational processes, reporting, and KPIs, ensuring data accuracy and visibility
• Monitor trends, highlight deviations, and support issue resolution

Operational support & execution

• Support daily Order‑to‑Cash activities, including:
  • Resolving EDI order errors
  • Intercompany order follow‑up
  • Invoice cancellations and corrections
  • Credit and debit note processing
  • Rebate support
  • Proof of Delivery (POD) monitoring
• Maintain and update pricing data based on approved inputs and proactively flag inconsistencies
• Set up, update, and maintain customer, material, freight, and logistics master data in ERP systems
• Support the Supervisor through data preparation, reporting, and operational input

Training & collaboration

• Develop and maintain onboarding materials and training packs
• Support onboarding and training of new team members
• Collaborate closely with internal stakeholders to support system- and data‑related operations
• Promote Owens Corning safety standards and a structured, compliant working environment

Skills and capabilities necessary to succeed

• Strong working knowledge of Order‑to‑Cash processes
• Expertise in ERP systems (SAP or equivalent), CRM tools, and EDI environments
• Good understanding of pricing data and invoicing flows
• Strong attention to detail with the ability to work accurately with data
• Ability to prepare, maintain, and interpret operational reporting and KPIs
• Strong organizational and knowledge‑transfer skills
• Comfortable working in a back‑office, non‑customer‑facing role
• Fluent in English (written and spoken)

Education & experience

• Bachelor’s degree in Business, Supply Chain, Finance, or a related field
• Experience in OTC, Order Management, Shared Services, or similar operational environments
• Experience working in a regional or multi‑country setup is an advantage

What we offer

• Opportunity to work in an international Excellence Hub environment
• Exposure to regional European operations and cross‑functional collaboration
• Hybrid working model
• A modern and welcoming office in Vilnius
• Private health insurance
• Annual performance‑based bonus
• Access to global learning and development opportunities

The gross monthly salary for this role is between 2800 to 3600 EUR gross, with the final offer reflecting your qualifications and experience.

About Owens Corning

Owens Corning is a building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2025 sales of $10.1 billion. For more information, visit www.owenscorning.com.
Owens Corning is an equal opportunity employer.