OTC Support Center Supervisor

OTC Support Center Supervisor

Location: Hybrid, based from our European Excellence Hub in Vilnius, Lithuania.

About the position

At Owens Corning, we are driven by a purpose: to build a sustainable future through material innovation. Through our insulation and nonwovens businesses in Europe, we help customers improve energy efficiency, reduce emissions, and operate more effectively.

The OTC Support Center Supervisor plays a key role within our European Excellence Hub, leading non‑customer‑facing Order‑to‑Cash (OTC) operations. This role combines hands‑on operational execution with day‑to‑day team leadership, ensuring stable, compliant, and high‑quality OTC back‑office processes across multiple countries.

You will lead a team of OTC Support Specialists while actively contributing to daily operations, driving process standardization, efficiency, and continuous improvement.

What does success look like? 

• Stable, accurate, and timely execution of Order‑to‑Cash back‑office activities across the region
• Well‑organized and engaged OTC Support team with clear workloads, priorities, and backup coverage
• Simplified and standardized processes that reduce rework and improve cycle times
• High data quality in pricing, master data, and invoicing processes
• Strong collaboration with Customer Service, Finance, and other internal stakeholders

Key responsibilities

Operational supervision & team leadership

• Supervise and coordinate daily workload and priorities for the OTC Support Specialist team
• Ensure service continuity, process adherence, and consistent execution
• Support cross‑training, knowledge sharing, and team development
• Act as the primary point of accountability for OTC Support processes
• Promote a compliant, safe, and well‑structured working environment

Order‑to‑Cash operational execution

• Perform daily OTC activities, including:

Resolving EDI order issues

Intercompany order follow‑up

Invoice cancellations and corrections

Credit and debit note processing

Proof of Delivery (POD) monitoring

Rebate and pricing support

• Maintain and update pricing, customer, material, freight, and logistics master data in ERP systems
• Proactively identify data inconsistencies and operational risks and drive corrective actions
• Partner with internal teams on system, pricing, and data‑related topics

Skills and capabilities necessary to succeed

• Strong knowledge of Order‑to‑Cash and back‑office processes
• Experience with ERP systems (SAP preferred), pricing, invoicing, and EDI topics
• Proven ability to combine operational execution with team supervision
• Continuous improvement mindset with a focus on efficiency and standardization
• Strong organizational skills and attention to detail
• Ability to collaborate effectively in a regional, multi‑country environment
• Fluent in English (written and spoken)

Education & experience

• Bachelor’s degree in Business, Finance, Supply Chain, or a related field
• Experience in OTC, Order Management, Customer Service Operations, or Shared Services
• Previous experience supervising or coordinating teams is strongly preferred

What we offer

• Opportunity to grow in an international, purpose‑driven organization
• Exposure to regional European operations and cross‑functional collaboration
• A modern, welcoming office located in Vilnius
• Hybrid working model
• Private health insurance
• Annual performance‑based bonus
• Access to global learning and development opportunities

The gross monthly salary for this role is between 3750 to 4750 EUR gross, with the final offer reflecting your qualifications and experience.

About Owens Corning

Owens Corning is a building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2025 sales of $10.1 billion. For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer.